Skip to content / К основному содержимому

Order tracking

Where to follow payment, processing, international movement and CDEK delivery.

Where to look

A signed-in customer sees available orders in the account. A guest receives a separate secure link to one order, without being required to register.

What the stages mean

The interface translates internal operations into a clear sequence: order saved, awaiting payment, paid, processing, purchased, moving to Moscow, preparing for dispatch, handed to CDEK and in delivery.

Not every internal freight or purchase reference is customer-facing. After domestic handover, the CDEK tracking reference becomes the primary delivery identifier.